When a patient/patient representative has expectations that have not been met or has voiced a complaint, it is encouraged that he/she communicates with the member of the healthcare team providing service and/or the manager/director for the department/service as soon as possible. The department/service unit is expected to resolve the complaint whenever possible at the time the complaint is raised. If a patient/patient representative is uncomfortable expressing a complaint to the department/service unit, he/she may contact the Nursing Supervisor and/or the Administrator-on-Call for immediate resolution. If prompt resolution is not possible, the complaint then becomes a grievance and is managed according to procedures designated by Chadron Hospital policy.
You may contact the CEO, CFO, CNO, DON, or Quality Analyst to file a grievance:
Chadron Hospital
Attn: Quality Analyst, CEO, CFO, CNO, or DON
825 Centennial Drive
Chadron, NE 69337
308-432-5586
Click Here for the Chadron Hospital Grievance Form
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Quality Analyst is available to help you.
Jennifer Juhlin
jennifer.juhlin@chadronhospital.com
At any time, the patient or patient’s representative may contact the state agency that has licensure survey responsibility for Chadron Hospital. You have the right to file a complaint with the State agency as well as, or instead of, utilizing Chadron Hospital’s grievance process.
Nebraska Department of Health and Human Services – Licensure Unit
PO Box 94669
Lincoln, NE 68509-4669
https://dhhs.ne.gov/Pages/Facilities-Complaints.aspx
Complaint intake line (402) 471-0316